New service will increase uptime and help plug skills gap says manufacturer.
REMOTE support for sorting systems has been introduced by manufacturer Key Technology.
Service technicians can now connect to optical sorting machines to provide real time monitoring and technical support, with a 24/7 support centre available and delivery of quarterly status reports.
The manufacturer says the new service, RemoteMD, will help to optimise performance and enhance food safety, while reducing service costs and maximising machine uptime. It should also help to plug the skills gap as food processors are finding it more and more difficult to hire and retain technology experts, it added.